Return & Refund Policy
At everlancia, your satisfaction is our highest priority.
We proudly stand behind the quality of our products. However, if you are not completely satisfied with your purchase, you may request a return within 30 days of the delivery date.
✅ Return Eligibility
To qualify for a return, please ensure that:
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The item is unused and in its original condition
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All tags, labels, and original packaging remain intact
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Valid proof of purchase (order confirmation or receipt) is provided
📦 How to Start a Return
To initiate a return, please contact our support team through the Contact page on our website.
⚠️ Important: Returns sent without prior authorization will not be accepted.
Once your return request is approved, you will receive:
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A prepaid return shipping label
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Clear, step-by-step instructions for returning your package
❗ Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
We will promptly arrange a replacement or issue a full refund.
🚫 Non-Returnable Items
For safety and hygiene reasons, the following items are not eligible for return:
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Opened personal care, LED, or electronic products
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Customized or personalized items
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Final sale or clearance items
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Perishable goods
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Hazardous materials (including flammable or aerosol products)
🔄 Exchanges
Looking to exchange an item?
The easiest option is to return the original purchase and place a new order once your refund has been processed.
🌍 EU Customers – Right of Withdrawal
Customers located in the European Union are entitled to a 14-day cooling-off period.
During this time, you may return any unused item for a full refund without providing a reason.
Conditions:
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The item must be unused and in its original packaging
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Proof of purchase is required
💰 Refunds
Once your return is received and inspected, you will be notified using the contact details provided at checkout.
If approved, your refund will be issued to the original payment method within 10 business days.