Privacy Policy

Last Updated: September 7, 2025

At everlancia, your privacy and trust are extremely important to us.
This Privacy Policy explains how we collect, use, and protect your personal information when you access our website and related services (collectively referred to as the “Services”).

By using everlancia, you agree to the practices described in this policy.

🔍 Information We Collect

We may collect the following categories of personal information:

  • Contact Information: Name, shipping and billing address, phone number

  • Payment Information: Payment method details, billing information, and transaction records

  • Account Information: Username, password, preferences, and saved items

  • Order Activity: Products viewed, added to cart, purchased, returned, or exchanged

  • Device Information: IP address, browser type, device identifiers, and usage data

  • Communications: Customer support messages, inquiries, and feedback

🛠 How We Collect Information

Your information may be collected in the following ways:

  • Directly: When you create an account, place an order, or contact us

  • Automatically: Through cookies, analytics tools, and similar tracking technologies

  • From Third Parties: Including payment processors, shipping providers, and marketing platforms

🎯 How We Use Your Information

We use your personal data to:

  • Process and fulfill orders securely and efficiently

  • Provide customer support and order-related communications

  • Personalize your shopping experience and product recommendations

  • Send promotional updates and marketing communications (optional and adjustable at any time)

  • Detect, prevent, and address fraud, misuse, or security issues

  • Comply with legal and regulatory requirements

🤝 Sharing Your Information

Your information is shared only with trusted partners necessary for our operations, including:

  • Payment processors to complete secure transactions

  • Shipping and logistics providers to deliver your orders

  • Marketing and advertising partners for promotions

  • Government or regulatory authorities when legally required

✅ We do not sell, rent, or trade your personal information.

🍪 Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences

  • Enable essential website functionality

  • Analyze site traffic and improve performance

👉 You can manage or disable cookies at any time through your browser settings.

🚫 Children’s Privacy

everlancia does not knowingly collect personal information from individuals under the age of 16.
If such information is identified, it will be deleted promptly.

🔐 Data Security

We protect your information using industry-standard security measures, including:

  • SSL encryption

  • Secure servers

  • Restricted access controls and firewalls

⚠️ While we take strong precautions, no system is completely secure.
Please safeguard your account credentials and use strong, unique passwords.

🧾 Your Privacy Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Request corrections or deletion of your information

  • Object to certain types of data processing

  • Request a copy of your stored personal data